We want every student and family to be happy with their classes at Quran Teacher Academy. This policy explains when you can get a refund for a paid plan and how to request one.
Free trial: The trial lesson is free. No payment is taken for it, so there is nothing to refund.
Full refund: If you request a refund within 7 days of your payment and no paid class has taken place yet, we refund the full amount.
After classes have started: If you are not satisfied after your paid classes have started, we refund the classes you have not used in the current billing period. Classes that have already taken place are not refunded.
Annual plans: Annual plans include a discount. If you cancel an annual plan early, we refund the unused full months, after charging the months already used at the regular monthly price.
Missed and cancelled classes: If you cancel a class at least 24 hours before it starts, we will reschedule it. Classes missed without notice are counted as used. If your teacher or the academy cancels a class, we will reschedule it or refund that class, whichever you prefer.
Cancelling your plan: You can cancel at any time. Cancelling stops the next renewal; you keep access to the classes already paid for until the end of the current period.
How to request a refund: Email us at [email protected] or message us on WhatsApp with your name, the email on your account and your order number. We reply within 2 business days.
Processing: Approved refunds are sent within 5 business days to the original payment method (for example, PayPal or your card) in the currency you paid. Depending on your bank or PayPal, it may take a further 5 to 10 business days to appear. We cannot refund fees or exchange-rate differences charged by your bank or payment provider.
Changes to this policy: We may update this policy from time to time. The version published on this page when you paid applies to your payment.